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Juggling the Firestorm of Crisis Communications

Sponsored by Torma Communications

Thu, Mar 22 2012 11:15 AM to 1:00 PM CDT

Brennan's of Houston

3300 Smith Street
Houston TX 77006
Google Maps | Hotels Near | Yahoo! Maps | Weather Forecast
Phone: (713) 552-9223

Speaker Patrick Knapp

Position: Crisis Management Manager
Company: Baker Hughes, Inc.

Event Description

Being the calm in the midst of the storm for employees

The main refinery pipeline hub just blew! A flurry of questions ensues: Are all personnel accounted for? How did it happen? What was the cause?
 
There are multiple aspects of crisis communications. Typically attention is focused on the external audience, but during a time of pressure and anxiety, what information is being shared with employees? How we do we manage employee perception, understanding, and especially safety? How do we, as a company, speak with ONE voice?
 
Patrick Knapp of Baker Hughes has seen his share of emergency situations, and will focus his presentation on the following key areas of internal communications during a crisis:
  • Determining the best way to reach employees to ensure they are safe.
  • Establishing an internal website or network for employees to obtain helpful information.
  • Leveraging auto-dialers, enhanced call routing systems and smartphones to locate, account for and communicate with employees.
  • Ensuring that employees have accurate facts and are prepared to share information with the public and/or media.
 
Our thanks to Torma Communications for sponsoring this month's program.

Comments

Valet Parking is included in the luncheon price. Bring your valet ticket upstairs so we can validate it for you.

Registration Deadlines: The lower-price early registration deadline is 11:45PM on Monday before the Thursday event. The final registration deadline is 5pm on Wednesday before the event. Online reservations and credit card payments will not be accepted after that time; please pay with check or cash at the door. Because we must order meals Tuesday morning, cancellations cannot be accepted after midnight on Monday. No shows will be billed.

Space is sometimes available for walk-in attendees. Payment by cash or a check made out to IABC/Houston will be accepted at the door. Credit card payments are accepted only for online reservations.

If you register online but prefer to pay by cash or check at the door, complete the online registration and click the "Pay At Event" button on the electronic invoice screen. This will confirm your registration and pricing.

Special Meal Needs: We can accommodate attendees who need a vegetarian meal or have a shellfish allergy. Please make a notation in the "Optional comments" box at bottom of registration screen. We are unable to accommodate any other special meal requests.

Table Reservations: A table registration is for eight individuals. You must reserve and pay for all eight seats when you register. After completing the billing information and your own seat reservation, click Submit Registration. Click the pencil icon in the box for Registrant 1 to open the form; enter the next registrant; click Update and Continue at lower right; then click pencil icon in the next box and enter the next name, etc. After entering all registrants, click Submit.

Attachments
 

 Event Contact

 Event Coordinator
Ginger Bertrand - please contact via email Alise Isbell
(713) 863-9140
   

Juggling the Firestorm of Crisis Communications

Sponsored by Torma Communications

Thu, Mar 22 2012 11:15 AM to 1:00 PM CDT

Speaker Patrick Knapp

Position: Crisis Management Manager
Company: Baker Hughes, Inc.

Biography

About Patrick Knapp

Patrick Knapp is a graduate of the Emergency Management program at the University of North Texas in Denton. While working for the American Red Cross he served on numerous response operations from El Nino in Northern California and Ground Zero in New York to leading the Hurricane Katrina shelter at the Astrodome in Houston.

For the past five years Patrick has worked in the HSE&S function at Baker Hughes Incorporated, overseeing the corporate crisis program and supporting Baker Hughes’ business leaders, employees and their families globally. Most recently he was involved with the emergency evacuation and repatriation efforts in Tunisia and Egypt during the Arab Spring.

Juggling the Firestorm of Crisis Communications

Sponsored by Torma Communications

Thu, Mar 22 2012 11:15 AM to 1:00 PM CDT

Brennan's of Houston

3300 Smith Street
Houston TX 77006
Google Maps | Hotels Near | Yahoo! Maps | Weather Forecast
Phone: (713) 552-9223

Juggling the Firestorm of Crisis Communications

Sponsored by Torma Communications

Thu, Mar 22 2012 11:15 AM to 1:00 PM CDT
 
Before
Mar 21, 2012 11:15 AM
Before
Mar 21, 2012 11:15 AM
Member:
$40.00
$45.00
Non-Member:
$45.00
$50.00
Student Member:
$20.00
$20.00
Student Non-Member:
$20.00
$20.00
Table/Team:
$350.00

 


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